We ship your orders from various international warehouses (US, Canada, China and Singapore). Our inventory is distributed over multiple fulfilment centers around the world in order for you to receive the order faster. This means orders containing multiple items may be shipped individually. You may receive an item before the next. So don't panic if you don't receive all of your items at once as the others are on the way. If you do not receive all your purchase within 8 weeks, please contact us to look into your shipment.
If there's an issue with your package, please contact our Support Team. Please be sure to include your order and tracking numbers, a brief explanation of the problem, and any case or reference numbers you have started with the carrier.
The value and shipping information is printed on a sticker on the outside of the package when your order is shipped. We will mark the package as gift for our customers. BUT duties and taxes are calculated and charged by customs officials in your country. As such, they are beyond our control. As the importer of record, you are responsible for duties, taxes, and any other charges that your country chooses to impose for the import.
How much will customs charges be for my country?
As charges are individually assessed by your country’s officials upon import, we are unable to provide an estimate on how much you may be charged for customs. Charges vary from cases to case. Instead, please try contacting the customs officials in your country to get a better idea of what the customs charges may be for your order.
Update 1 March 2018 - For customers in Sweden
Swedish Customs has decided to implement a zero value-added tax threshold for all non-EU countries' e-commerce parcels from March 1, 2018. The payee must pay VAT and service fees. For goods valued below €150, the service charge is €7.50; For goods valued at more than €150, the service charge is €12.50.
The customs policies of each destination country are different. The specific details are subject to customs restrictions. If the package is actually inspected by the customs of the destination country, the buyer must pay the fee. This is the responsibility and obligation of citizens of every country.
Unfortunately, please note that we are only able to make changes to your order if it has not been fulfilled yet. If you want to change anything in your order, please contact us via email firstname.lastname@example.org within 24 hours after placing your order. If the order has been shipped, we can no longer make modifications to your order.