We ship your orders from various international warehouses (US, Canada, China and Singapore). Our inventory is distributed over multiple fulfilment centers around the world in order for you to receive the order faster. This means orders containing multiple items may be shipped individually. You may receive an item before the next. So don't panic if you don't receive all of your items at once as the others are on the way. If you do not receive all your purchase within 8 weeks, please contact us to look into your shipment.
Please allow 2-3 business days for processing your order. After which, your order will be ready to ship out. It usually takes only 10-15 business days for shipping to the US and 15-20 business days for international shipping, depending on your location and the demand of the specific product. We are working hard to reduce the delivery times. Our warehouses are currently situated in Singapore and Hongkong but we plan to move to States by the end of this year.
If there's an issue with your package, please contact our Support Team. Please be sure to include your order and tracking numbers, a brief explanation of the problem, and any case or reference numbers you have started with the carrier.
The value and shipping information is printed on a sticker on the outside of the package when your order is shipped. We will mark the package as gift for our customers. BUT duties and taxes are calculated and charged by customs officials in your country. As such, they are beyond our control. As the importer of record, you are responsible for duties, taxes, and any other charges that your country chooses to impose for the import.
How much will customs charges be for my country?
As charges are individually assessed by your country’s officials upon import, we are unable to provide an estimate on how much you may be charged for customs. Charges vary from cases to case. Instead, please try contacting the customs officials in your country to get a better idea of what the customs charges may be for your order.
Unfortunately, please note that we are only able to make changes to your order if it has not been fulfilled yet. If you want to change anything in your order, please contact us via email firstname.lastname@example.org within 24 hours after placing your order. If the order has been shipped, we can no longer make modifications to your order.