FAQ

Shipping is free on all US orders — no minimum. We also ship to most countries worldwide for free.

Most US orders arrive within 2–5 business days. If an item ships from our international warehouse (when US stock is temporarily unavailable), allow several extra business days — tracking will keep you posted either way.

We email you a tracking number when your order ships. Enter it on our order tracking page to see live shipping status.

Our inventory is spread across multiple fulfillment centers, so orders with more than one item may ship separately. Don't worry if one item lands first — the rest is on the way. If anything is missing after a few days, contact us and we'll track it down.

Usually not. After a label is created, carriers can take 24–48 hours to show the first scan. If tracking hasn't moved after 48 hours, email us at support@skullvibe.com and we'll check with the carrier.

No — our carriers require a physical street address. If you entered a PO Box at checkout, contact us right away with your street address so we can update the order before it ships.

First check your mailbox, porch, neighbors, and any front desk or package room. If it still hasn't turned up, contact the carrier with your tracking number and file a claim — then send us the claim confirmation and we'll review the next steps with you, including replacement where applicable.

Occasionally a product ships from our international warehouse when US stock is temporarily unavailable — it keeps your order moving instead of waiting on a restock. These shipments can take several extra business days, and tracking may update more slowly at first.

Email us at support@skullvibe.com as soon as possible with your order number. If your order hasn't shipped yet, we'll change or cancel it — no questions asked.

Every order is covered by our 30-day money-back guarantee. If your gear isn't right, contact us within 30 days of delivery and we'll make it right. Full details in our refund policy.

If your order hasn't shipped yet — yes. Contact us as soon as possible with the complete corrected address. Once an order has shipped we can't change the address from our side, but the carrier may be able to reroute it if you contact them with your tracking number.

Email support@skullvibe.com with your order number and clear photos of what you received (item, label, and packaging). Our team reviews it and arranges the fix — replacement or refund — as quickly as possible.

Contact us with your order number and we'll request a return label for you. Please allow 1–3 days for the label to arrive by email.

Refunds go back to your original payment method. Once issued, banks and card providers typically take a few business days to post it to your account.

Yes. Contact us with your order number and the size you need, and we'll set up the exchange through our returns process.

Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Shop Pay, Apple Pay, Google Pay, Venmo and Amazon Pay.

Yes — checkout runs on Shopify's encrypted (SSL) checkout, the same infrastructure used by millions of stores. We never see or store your card details.

We do. Send us the product and variant, quantity, delivery ZIP code, your timeline, and whether you need custom branding — our team will confirm pricing, production timing, and shipping options.